Our inaugural Nintex Process Excellence Summit successfully concluded this month, where we shared how operational excellence can be achieved with a process-driven culture.
More than five hundred attendees across the world joined us live as we discussed how organizations can strive for continuous improvement and how one can achieve that by using an enterprise-wide business process management initiative.
There was a lot of valuable information packed into four hours of virtual seminars and an appearance from special guest speaker Chip Heath, the author of Made to Stick: Why Some Ideas Survive and Others Die. If you missed the event, you can watch the entire Summit now available on-demand.
Creating a process culture
At Nintex, our mission is to improve the way people work through process management and automation. Our platform offers a unique combination of automation capabilities for your digital needs, which is further enhanced by our easy-to-use process management solution.
But process management and automation should not be a one-time occurrence. Rather, it should be a virtuous cycle of continuous improvement.
This can only be accomplished by developing a true, enterprise-wide process culture. During the Summit, we dove into our methodologies to developing such a process culture.
Achieving operational excellence
In a previous blog post, I wrote about how value is created when you can properly manage your business processes and increased when you can optimize those processes. When you strive for operational excellence, you are effectively moving the needle toward a process culture whereby value is created and improved upon.
Develop a strong process center of excellence
Before embarking on a major business process management (BPM) journey, it’s important to establish a process center of excellence (COE).
A process COE creates a framework to ensure the business is adhering to a defined standard of process excellence. When process improvement is an ad hoc or one-off activity, its reach will be limited at best.
Essentially, a COE enables your organization to centralize process initiatives and create a scalable business unit that can augment and accelerate your BPM effort. It’s important to implement early on in order to establish a strategy that brings processes, people, and technology together. You must ensure all of these crucial cogs are working towards the same goal.
Involving important stakeholders
Of course, you need to staff your process center of excellence. People ultimately should be at the heart of your business process management initiative. Organizations often invest in technology in hope that processes are created, productivity is gained, and culture is adopted. However, these benefits will not be realized until you recognize people are truly your best change agents.
What is the correct process approach?
With stakeholders clearly defined and a COE created, you need to establish a sustainable process approach.
Well-defined processes become key knowledge assets for your organization and reduce inefficiencies in your systems. Set up framework so that everyone in your organization can create business processes. Only then will you be able to create a sustainable and scalable approach.
To create a process culture, you not only need technology to support your effort, but you need to have the right mindset, right stakeholder, and right approach. We believe our unique approach to a process culture will light up a path for you as you consider an enterprise-wide business process management initiative.
We touched on many of these topics during our Nintex Process Excellence Summit. Please sign up to watch the session on-demand if you’re interested in learning more.
If you’d like to learn more about process management and operational excellence, consider setting up a demo with us.