Digital Transformation Progress Is Hindered by Staffing Gap

Nintex recently released new research revealing that 71 percent of company decision makers find it difficult to hire for digital transformation roles. This gap is even more concerning as 38 percent of leaders also blame lack of sufficient in-house talent for their digital transformation failures.

Our report, The State of Intelligent Process Automation Study, finds that most (71 percent) enterprises plan to hire additional staff for their digital transformation efforts.

While more than half (57 percent) of companies have hired 25 or more digital transformation-specific personnel in the last year, their ability to successfully build and deploy plans is still derailed by lack of necessary talent.

State of IPA Nintex

To address the talent gap, decision makers are specifically prioritizing hiring IT specialist (67 percent), project manager (50 percent) and consulting (46 percent) roles. IT specialists are in greatest demand, likely due to the pressure to address notable IT bottlenecks, while project managers and consultants help manage transformation projects and support internal communication about digital transformation efforts.

“Given the talent shortage, organizations would benefit from re-imagining how they’ll address digital transformation. There’s no better time than now to invest in in-house talent and provide internal IT teams with the necessary training and tools to make them more effective and efficient in doing what they do best.” – Nintex Chief Evangelist Ryan Duguid

When limited IT resources are consumed by basic tasks like tech troubleshooting and password resets, there is little time and few resources to focus on more strategic initiatives. Staff focused on digital transformation must be empowered with the know-how and process automation and management tools to make process improvements.

Nintex’s research also reveals that while 71 percent of IT departments have employed process automation, 34 percent of enterprise employees still want to see more automation in IT – more than in any other department.


Learn more by visiting the Nintex team at Booth #1814 during Microsoft Ignite.


Study Methodology: Nintex commissioned third-party research firm, Lucid, in April and May of 2018 to conduct two surveys. The first was completed by more than 450 U.S. decision makers directly involved in their organizations’ digital transformation strategies at companies with 250+ employees and work in either manufacturing, healthcare or finance in an operations, IT or marketing role. The second surveyed 650 U.S. line of business employees at U.S. companies with 250+ employees.


Dustin Grosse

Dustin Grosse is the Chief Marketing & Strategy Officer at Nintex. He has over 25 years of management, strategy, and go-to-market experience with leading high tech companies. He previously worked at Microsoft, DocuSign, McKinsey & Company and P&G, and holds an MBA from the Yale School of Management.

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