Regional Australia Bank Streamlines Lending Processes

Improved Processes Regain Staff Confidence and Improve Customer Experience

Regional Australia Bank turned to the Process Variant Management (PVM) functionality of Nintex Promapp® to reduce complexities and simplify lending processes. The software makes it easier to keep multiple processes up to date, as Regional Australia Bank was able to establish one standard process and add subtle variations as required. Now, after any compliance or legislative changes, only one process needs to be amended. The change extends to all applicable variations, reducing administrative work and ensuring all processes are up to date.

Nintex Promapp® has increased staff confidence in the processes used, which translates to a better experience for its banking customers. It has also spurred discussions on lending best practices and instilled a drive for continuous process improvement. Regional Australia Bank teams now have quick, easy access to the process variation they need, without worrying if they are using one incorrectly. PVM integrated seamlessly into the bank’s operations and is now an essential part of business operations.