Ufone calls on Nintex to automate HR workflows, continues automation across the company

Simplifying internal transactions with the Nintex Platform

Mobile service provider, Ufone, knows how important it is to connect with customers—especially when those customers are its more than 3,000 employees.

From deployment teams to human resources, IT, and finance, Ufone employees constantly rely on one another to accomplish their work. General Manager of IT Development and Governance, Asad Mohsin, was charged with finding ways to facilitate smooth internal transactions among teams and coworkers. To save time and increase visibility, Mohsin and his team sought a quick and easy solution they could use to automate workflows across several departments.

The company chose the Nintex Platform because it’s quick to deploy, easy to use, and cost effective.

Finding success

hours per month saved by credit and collections departments


working days saved by administration team


paperwork headaches

Capabilities Used
Advanced Workflow

Who they are

A global system for mobile communications, cellular services provider Ufone employs more than 3,500 people and serves 24 million customers—18 percent of Pakistan's mobile market.

What they needed

Although it relies on an ERP solution for core products, Ufone sought an easier-to-implement workflow solution for its human resources and administration, finance, and network management teams.

How they did it

With Nintex Advanced Workflow, Ufone saves 1,000 hours per month by automating manual processes, increases project visibility and efficiency, and enhances user experience.

Nintex Workflow increases efficiency and visibility, and reduces resource consumption

“In terms of process efficiency, the savings have been significant,” Mohsin says.

To begin, the Ufone administration department automated four workflows for processes related to office leases, municipal taxes, rental plans, and expenses. The administration department saved 15 working days by shifting information handling from manual processes and email into Nintex Advanced Workflow. In addition, waiver and deposit, a process for the credit and collection department, saves two hours per request on an average of 500 requests per month — a savings of 1,000 hours per month that can be dedicated to other tasks.

“We have a good number of process workflows so far in Nintex. But honestly, this is just the tip of the iceberg,” Mohsin says.

With advanced workflow automation from Nintex, staying connected is a breeze for Ufone.

We want workflows that are dynamic and configurable. With Nintex, this is possible. We have a good number of process workflows so far in Nintex. But honestly, this is just the tip of the iceberg.
Asad Mohsin, General Manager of IT, Development and Governance, Ufone
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